Warranty & Returns

Subject to certain conditions (see warranty details) FrontRow warrants that its products will be free from defects in materials and workmanship under normal use for the following periods:

  • 5-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied transmitters, receivers, IR sensors, speakers, power cords, power supplies and charging stands for a period of FIVE (5) years beginning on the date of purchase by the Customer.
  • 3-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied user control panels, audio-visual connection plates, intercom components, telephone interfaces, Power-Over-Ethernet modules, amplifiers, controllers, and related cabling and enclosures for a period of THREE (3) years beginning on the date of purchase by the Customer.
  • 2-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied LiON batteries for a period of TWO (2) years beginning on the date of purchase by the Customer.
  • 1-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied NiMH rechargeable batteries, microphones, antennas, servers, and other accessories for a period of ONE (1) year beginning on the date of purchase by the Customer.
  • 30-Day Limited Warranty. The above Warranty covers the media containing FrontRow software products for a period of THIRTY (30) days beginning on the date of purchase by the Customer. FrontRow does not represent or warrant that the software will operate without interruption or will be error-free.

*Limited warranty may differ outside the US. For Limited Warranty coverage in countries other than the US, contact your local FrontRow representative.

OOPs Protection Plan

Would you like additional piece of mind against accidents, thefts, or just common wear and tear? Our OOPS program offers additional coverage, either on transmitters or complete systems.

Returns

Returns may be made up to 30 days from the date of sale. You must obtain an RMA Number (Return Materials Authorization Number) before any return would be accepted.

Please contact the FrontRow Reseller who you purchased the equipment from to obtain the RMA# and for return shipment instructions.

Please write the RMA# on the outside of the box and include the corresponding paperwork.

A 25% restocking fee may apply to any order returned after 30 days from the date of purchase.

Component parts missing (cannibalized) from returned products will be deducted from the credit issued.

Returns must be shipped to FrontRow freight prepaid unless it is determined a shipping error was made by FrontRow in this case a prepaid call tag will be issued.

Repairs

If you need to send your FrontRow product to us for repair, whether it’s in- or out-of warranty or whether you have our OOPs protection plan, please fill out and print our Repair Order Form. If your FrontRow product is not under warranty or not protected under OOPs, we charge a flat rate depending on the system. To view repair prices, see our Service Rates. For these forms, you may find this chart helpful in identifying products and serial numbers.