Warranty & Returns

FrontRow warrants that its products will be free from defects in materials and workmanship under normal use for the following periods:

  • 5-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied transmitters, receivers, IR sensors, speakers, power cords, power supplies and charging stands for a period of FIVE (5) years beginning on the date of purchase by the Customer.
  • 3-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied user control panels, audio-visual connection plates, intercom components, telephone interfaces, Power-Over-Ethernet modules, amplifiers, controllers, and related cabling and enclosures for a period of THREE (3) years beginning on the date of purchase by the Customer.
  • 2-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied LiON batteries for a period of TWO (2) years beginning on the date of purchase by the Customer.
  • 1-Year Limited Warranty. The above Warranty covers FrontRow-branded or FrontRow-supplied NiMH rechargeable batteries, microphones, antennas, servers, and other accessories for a period of ONE (1) year beginning on the date of purchase by the Customer.

*Limited warranty may differ outside the US. For Limited Warranty coverage in countries other than the US, contact your local FrontRow representative.

Returns

Returns are accepted for products under warranty.

Please contact customer care for troubleshooting, to determine if your items are still under warranty and/or to obtain an RMA Number (Return Materials Authorization Number) before any return will be accepted.

Component parts missing from returned products will be deducted from the credit issued. A 7.5% restocking fee may apply to any return order. Please contact our customer care department at 800-227-0735 if you need to initiate a return and we will begin the process.

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